Our dedicated Support Team is at hand to guide your appointed application administrators and super users to digitize processes and create awesome applications that support day-to-day business. We recommend that all appointed contacts have gone through our basic training program. Read more about training opportunities in the article, Training, Services and Customer Success.

Please reach out to the Support Team for guidance in user support, how to use the platform, troubleshooting, and other technical questions. Sometimes your issues will require competencies from other departments or even require changes in your solutions - support will then make sure the issue is handed over correctly.

Monday-Friday 8:00 AM - 5:00 PM CET (UTC+1). 

For exceptions, see Observed holidays below. 

To Register a ticket: https://help.bariumlive.com/support/tickets/new

Email: support-eu@inrule.com 

HelpCenter : https://help.bariumlive.com/support/home

Please note calling support does not replace the need to register a ticket. It is recommended to always use the help center support ticket form or send an email. 

Phone:   +46 31-745 47 50 


Note: If you are logged into our cloud service Process Automation, you also have access to the Start Guide and Help Center from the menu. Read more about how to use our Help Center here. 

Observed holidays

During the following Swedish holidays Process Automation Support is closed: 

  • 2023-01-01- New Year’s Day 

  • 2023-01-06- Epiphany 

  • 2023-04-07- Good Friday 

  • 2023-04-10- Easter Monday 

  • 2023-05-01- May First 

  • 2023-05-18- Ascension Day 

  • 2023-06-06- Sweden’s National Day  

  • 2023-06-23- Midsummer's Eve