This article contains many solutions for issues with logging in to the InRule Process Automation application. Use the table of contents below to find the solution for your specific problem.


It is helpful to know what login your organization uses before continuing:


Corporate login using Single Sign On (SSO) or Security Assertion Markup Language (SAML)



Login page provided by InRule

 

TABLE OF CONTENTS



If you are unable to log in, and you are not receiving an Error Message using the InRule-provided login page

 

1. Select Use corporate login.  to check if you are forwarded to the organization's login page.



2. Enter your email and select Login with Corporate account to check if you are forwarded to the organization's login page. 

If you are not forwarded to your organization's login page, try one of the other solutions below. 

 

  • Try the Forgot my password function, if you do not receive an email, contact an administrator.
  • Contact your SuperUser so they can check if your account exists.

First time logging in using InRule provided login page

To log in for the first time, log in through this link.

  1. Choose Forgotten your password?

Fill in your email address and press Reset my password.


You will now receive an email with a link to set your password for the account, like the one below. The link is only valid for 30 minutes.
Click on the link and it will direct you to the login page.

Fill in the password you wish to use and select Change password, then select Back to the login page.


Fill in your Username (email) and the newly created password.

If your company has gotten help from InRule to add users, you will need to verify your email before you can log in for the first time. Click on Send verification link.

Check your email for a verification email. Verify your email address by click on the link as shown below. 

You will be redirected to the log in site again. You can log in by reentering your login details.


If you have followed these steps and you are still unable to login, please contact your InRule responsible/IT management in your company (Super User). 

Receiving an error message when logging in with the Corporate account

If you reach an error message like this, you can take the steps below to troubleshoot the problem. 


 

  1. Check VPN connection

If you are using a VPN, try disconnecting and reconnecting to the VPN. Once you have reconnected,  try logging in again. If this does not work, try one of the following steps. 

  1. Clear Cookies and Cache

How you do this depends on the browser you are using. Here are instructions for the most common browsers:


Chrome

  1. On your computer, open Chrome.

  2. At the top right, click More.

  3. Click More tools and then Clear browsing data.

  4. At the top, choose a time range. To delete everything, select All time.

  5. Check the boxes next to "Cookies and other site data" and "Cached images and files".

  6. Click Clear data.


Firefox

  1. Click the hamburger menu in the upper right corner of the browser.

  2. Click Preferences (Mac) or Options (PC).

  3. Click Privacy in the left menu bar.

  4. Click Clear Your Recent History.

  5. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.

  6. Click the down arrow next to "Details" to choose which elements of the history to clear.

  7. Select Browsing & Download History, Form & Search History, Cookies, and Cache.

  8. Click Clear Now.


Internet Explorer

  1. Click Tools, and select Delete Browsing History.

  2. Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History.

  3. Click Delete.


Safari for Mac

  1. Click the Safari menu, then Clear History...

  2. In the Clear field choose All History

  3. Click Clear History.


Safari for PC

  1. Click on the Settings (Gear) icon in the upper right corner of the browser.

  2. Click Reset Safari

  3. Select the items you wish to clear. (It is recommended to check all items).

  4. Click Reset.

 

Once you have cleared your cookies and cache, try logging in again. If this did not solve the issue, try another solution from this list. 

  1. Check that you are logging in with the correct corporate credentials.

Usually, this is the company email or Network ID If you are unsure, of which credentials to use, contact your organization's IT support to confirm which credentials to use. 

  1. Contact your SuperUser so they can check if the account exists

 You can contact the user responsible for maintaining accounts at your organization so they can check if you have an account or not.