Frequently Asked Questions: Getting Started/The Basics

Q: How do I get an account?

A: Request a demo from us and receive a free trial here. If you are satisfied with the product you may start a subscription at any time.

 

Q: I can't remember my password...

A: You can reset your password by visiting the Barium Live login page and clicking on the link Forgot your password? Fill out the e-mail address associated with your account, and you will receive an e-mail with further instructions. If you cannot remember the correct e-mail address, please contact Barium Live Support.

 

Q: I’ve used the Forgot your password? link but I haven’t received an e-mail...

A: It can take a few minutes for the e-mail to arrive. If you still don't get a message, please contact Barium Live Support.

 

Q: I can’t log in to Barium Live...

A: Your account may be disabled. This can happen for a number of reasons:

  • Too many login attempts. After four failed login attempts your account will be disabled. Please contact Barium Live Support to have your account re-enabled. 

  • The contract owner or contract administrator has disabled you. Please contact the contract owner or contract administrator for more information

 

Q: How can I change my home page?

A: Please see our article My Default Space in the Start page article.


Q: How do I get to my start page?

A: Please see our article My Startpage.

 

Q: How does the administration of spaces, users and groups work?

A: Please see our articles Spaces and My account.

 

Q: Does Barium Live support different languages?

A: Currently Barium Live supports Swedish and English.

 

Q: Is Barium Live available on Mac or on browsers other than Internet Explorer?

A: Yes it is. We aim to support all modern browsers.